Hospitality is a creative profession far beyond the kitchen. This chapter reveals how to ignite creativity in your frontline staff through the "I Am the Restaurant" philosophy. It presents a powerful internal monologue that defines true employee engagement, followed by ten actionable principles: radical openness that eliminates grudges, personal interest cultivated through kitchen immersion and competitor reconnaissance, mood discipline as a professional standard, professiona

The manager vs. Chef war is a systemic flaw, not a personality clash. Discover the complete diagnosis with the full table of mutual grievances and the engineering solution: a clear Responsibility Matrix to transform conflict into a strategic alliance.